FAQ
1. What kind of products do you sell?
Miss Wenly Illustration is an independent illustration brand based in Melbourne, Australia, creating cat-themed artwork inspired by everyday Australian life.
The collection includes original watercolour paintings, art prints, greeting cards, puzzles, stickers, bookmarks and a range of illustrated gifts and accessories.
2. What is the difference between original paintings and art prints?
Original watercolour paintings are individually painted by hand, making each piece unique. Each original painting comes with a frame and a Certificate of Authenticity.
Art prints are reproductions of my original illustrations, offering a more accessible way to enjoy my artwork.
3. Do your artworks come framed?
All original watercolour paintings come framed and include a Certificate of Authenticity. Art prints are sold unframed, so you can choose a frame that suits your space.
4. Will the colours look exactly the same as they do on my screen?
Colours may vary slightly depending on your screen settings and display. I do my best to represent my artwork as accurately as possible in product photos, but the actual colours may look slightly different in person.
5. How long will it take for my order to be dispatched?
Please allow 3–7 business days for regular shop orders to be prepared and dispatched. This is separate from Australia Post delivery time.
Cat Mail Club orders are dispatched according to the schedule announced for each monthly edition.
For more information, please visit the Shipping & Returns page.
6. Do you offer free shipping?
Yes! Standard shipping within Australia is free for regular shop orders of AUD $150 or more. Orders below AUD $150 incur a shipping fee, and all regular shop orders include tracking.
Cat Mail Club always includes free shipping and is sent via Australia Post letter mail without tracking.
Please visit the Shipping & Returns page for full details.
7. Do you ship internationally?
International shipping may be available depending on your destination and the shipping options offered at checkout. International customers are responsible for any customs duties, import taxes or other charges imposed by their country.
8. Can I request a custom illustration?
Custom illustration commissions open periodically throughout the year. When commissions are open, announcements will be shared on my website and social media.
Please keep an eye out for updates if you’re interested in a custom piece!
9. What should I do if my order arrives damaged or incorrect?
If your order arrives damaged, faulty or incorrect, please contact me with your order number, a description of the issue and clear photos where relevant.
I’ll review the situation and help resolve it in accordance with the Australian Consumer Law. For more information, please see the Shipping & Returns page.
10. Can I send an order as a gift?
Absolutely! If your order is a gift, please leave a note at checkout to let me know. Simply enter the recipient’s name and delivery address in the shipping details, and I’ll send your order directly to them.